What We Believe
At Lufthansa InTouch we know exactly who we are and where we're going.
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Our Core Values Are Not Just Words
These values lie at the heart of our corporate culture. They reflect our corporate identity and guide how we treat our colleagues and customers.
Lufthansa Company
We live the Lufthansa spirit!
Lufthansa Company
"I really enjoy being part of a leading airline. Being responsible for my colleagues’ business travels, I know that no matter in which country they arrive, the Lufthansa family is already there. A brand one can be truly proud to represent!"
Melanie Gertz, Duty Travel Manager, Cape Town
Lufthansa Company
"After more than 34 years with the company, the Lufthansa brand is tattooed on my heart! I feel well looked after and truly believe in this brand. I carry it in my heart that I am a fan of Lufthansa!"
Birgit Karl, Director Product & Process, Berlin
Lufthansa Company
"The feeling of home you get being part of this international brand is amazing. Lufthansa is a great name to represent, and I am proud to be associated with the brand!"
Zuleika Hoosen, Project Manager, Cape Town
Lufthansa Company
"I love all the amazing opportunities Lufthansa has offered me to grow professionally. To me, being A Lufthansa Company represents being part of an impressive network which opens up possible career development paths within the company."
Antonella Grippi, Office Coordinator, Dublin
International Team Spirit
We think global. We love working with colleagues from other cultures and countries and learning from each other every day.
International Team Spirit
"My Human Resources team is spread across our 7 Centres worldwide. It’s exciting to work with different nationalities and cultures daily; this is definitely something that sets Lufthansa InTouch apart from other employers."
Nadin Gebhardt, Head of Group HR, Berlin
International Team Spirit
"I couldn’t imagine my day without the enriching interaction with colleagues from all over the world. Our strength comes from the diverse, international and multicultural desire to succeed as one team!"
Alfredo Donati, Senior HR Partner, Dublin
International Team Spirit
"I love our International Team Spirit and the diversity of the Lufthansa family. Lufthansa InTouch connects all nations and cultures which makes me feel right at home. The endless travel opportunities Lufthansa offers inspire me to explore the world!"
Beate Hanke, customer Service Manager, Manila
International Team Spirit
"Our International Team Spirit helps me manage my team members who are from 20 different countries. It truly inspires me to work with so many nationalities and cultures on a daily basis; it is this diversity among other things that builds our spirit as an international team."
Joe Trott, Team Leader, Brno
Quality Leader
Exceeding expectations – that’s our commitment to our business and our personal development.
Quality Leader
"I credit my success to the range of leaders I have worked with; they kept me motivated and striving to succeed while encouraging me to become a Quality Leader myself. To make a thought-through plan and watch your team succeed really makes you proud!"
Derek Gunter, Project Facilitator, Peterborough
Quality Leader
"Being linked to a name as renowned as Lufthansa pushes me to ensure the quality of work I produce is of exceptional level, and I pass this on to our trainers to ensure we deliver the best quality training. Our core value Quality Leader motivates and inspires us to provide a passenger experience like no other!"
Silviu Pop, Training Specialist, Brno
Quality Leader
"Quality has always been a main drive in my career, and I strive to act as a Quality Leader in every task. I enjoy our commitment to providing an excellent customer experience; each colleague contributes their own strengths and skills to create the energy essential for our 5 star quality service."
Lars Müllenberg, Quality Manager, Berlin
Quality Leader
"My team strives to be a Quality Leader in every aspect, and we continuously develop and learn from each other. I appreciate our fast-paced environment and the dedication of my colleagues – we always aim higher!"
Shannon Brown, Team Leader, Peterborough
Individual Caring
We are inspired to care about our customers and colleagues alike.
Individual Caring
"I love working with people; I spend my day putting a smile on my team members’ faces, so they can put a smile on our customers’ faces. I enjoy coaching and mentoring my team members to grow as individuals and professionals. I believe in achieving success through others!"
Cameron Poole, Team Leader, Cape Town
Individual Caring
"It’s incredibly important to maintain a caring and positive work environment. I do my best to ensure each colleague is motivated, heard, and feels part of a reliable team. We’ve created a virtual family that proactively supports colleagues and customers alike."
Airin Aguilera, Team Leader, Peterborough
Individual Caring
"Individual Caring means always going the extra mile for our customers. I focus on the specific needs of each customer, making sure their Lufthansa experience is truly memorable. Caring for every request individually means our customers know they are in good hands!"
Sina Weishaupt, Customer Service Consultant, Cape Town
Individual Caring
"The constant caring and support from my colleagues and superiors made it possible for me to face various challenges, believe in myself, and grow my career."
Zsuzsanna Budai, Project Coordinator, Brno
People Business
Our professional spirit is shaped by individual interactions - not only with our customers, but also amongst each other.
People Business
"I am a people person; I have a passion for people and I love working with people. When you wake up in the morning looking forward to get to work, it reflects in the way colleagues respond to you. You see and feel it – it’s authentic!"
Michaela Kaim-Schoby, Site Operations Manager, Berlin
People Business
"Working as part of an international team, I see the standards that set us apart from the rest: We believe in people - we are truly a People Business! It’s this empowering people focus that makes me proud to represent Lufthansa!"
Shonte Williams, Social Media Editor, Cape Town
People Business
"Our focus on our people is the key to setting the foundation to cultivate and grow success with others in our business."
Julian Steenveld, Customer Service Manager, Cape Town
People Business
"While many companies claim to be a People Business, we at Lufthansa InTouch, managing millions of customer contacts based on human interaction, are truly a People Business - run by people, for people."
Ulf Widera, Chief Operating Officer, Berlin